FAQ

Welcome to the Avurer FAQ page. We've compiled answers to the most common questions about our women's activewear. If you don't find what you're looking for, please feel free to contact us.

About Avurer

Q1. What is Avurer?

• A1. Avurer is a women's activewear brand offering high-quality fitness and casual apparel — including leggings, sports bras, tops, hoodies, joggers, and jackets. We focus on comfort, style, and size inclusivity at accessible prices.

Q2. How can I contact customer support?

• A2. You can reach us anytime at hello@avurer.com. We typically respond within 24 hours.

 

Sizing and Fit

Q3. What sizes do you carry?

• A3. Most of our products are available in sizes S through L, with select styles offered in additional sizes. Check each product page for the specific size chart and available options.

Q4. How do your leggings fit?

• A4. Our leggings are designed to be form-fitting with a high waist for extra support. Note: some styles (like the FLEXFIT leggings) run small — we recommend ordering one size up. Each product page includes a detailed size chart to help you find the perfect fit.

Q5. Do you have a size chart?

• A5. Yes. Every product page includes a size chart with measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

 

Ordering and Shipping

Q6. Do you offer free shipping?

• A6. Yes — we offer free standard shipping on all orders over $50 within the contiguous United States.

Q7. How long does shipping take?

• A7. Orders are processed within 1–2 business days. Standard shipping typically arrives within 5–7 business days. Expedited options are available at checkout.

Q8. Can I track my order?

• A8. Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Q9. Do you ship internationally?

• A9. Currently, we only ship within the United States. We're working on expanding to international markets soon.

 

Returns and Exchanges

Q10. What is your return policy?

• A10. We accept returns within 30 days of delivery. Items must be in new, unworn condition with all original tags and packaging intact. Visit our Shipping & Return page for full details.

Q11. How do I start a return?

• A11. Email us at hello@avurer.com with your order number and reason for return. We'll send you instructions to complete the process.

Q12. What if I receive a defective or damaged item?

• A12. Please contact us within 7 days of receiving your order with a photo of the issue, and we'll make it right.

 

Product and Materials

Q13. What materials are your products made from?

• A13. Our activewear uses premium blends of nylon and spandex (typically 75–90% nylon, 10–25% spandex) for a soft, stretchy, and durable feel. All fabrics feature moisture-wicking technology to keep you cool and dry.

Q14. Are your leggings squat-proof?

• A14. Yes. Our leggings are designed to be fully opaque and squat-proof, so you can move with confidence during any workout.

 

Account and Privacy

Q15. Do I need an account to shop?

• A15. No — you can check out as a guest. However, creating an account lets you track orders, save your sizes, and check out faster next time.

Q16. Is my personal information safe?

• A16. Yes. We use industry-standard security measures to protect your data. You can learn more in our Privacy Policy.

 

Still Have Questions?

If you need further assistance, please don't hesitate to contact us. Our team is here to help. Thank you for choosing Avurer.