At Avurer, we are committed to providing you with a seamless and enjoyable shopping experience. Here's what you need to know about our shipping policy:
1. Order Processing:
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods:
- We offer several shipping options to suit your needs, including standard and expedited shipping.
- Shipping rates and estimated delivery times are calculated at checkout.
3. Shipping Locations:
- We currently ship within the United States. Sorry, but we do not offer international shipping at this time.
4. Free Shipping:
- Enjoy free standard shipping on orders over $50 within the contiguous United States.
5. Tracking Your Order:
- Use the provided tracking number to monitor the status and progress of your shipment.
We want you to love your purchase from Avurer. If for any reason you are not completely satisfied with your order, here's how our return process works:
- To be eligible for a return, items must be in new, unworn, and unused condition with all original tags and packaging intact.
- We accept returns within 30 days of the delivery date.
2. Return Process:
- To initiate a return, please mail us the item using any delivery service that works for you..
- You will be responsible for return shipping costs unless the return is due to a mistake on our part.
- Once your return is received and inspected, we will process your refund to the original payment method.
- Please allow 5-7 business days for the refund to reflect in your account.
- We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We will gladly assist you in resolving the issue.
For any questions or concerns regarding our shipping and return policy, please don't hesitate to reach out to contact us
Thank you for shopping with Avurer. We appreciate your business and look forward to serving your fashion needs with the utmost care and professionalism.